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Forums » Prof-UIS General Discussion » 30 says waiting for support without response Collapse All
Subject Author Date
Luis Alberto Pereira Sep 1, 2007 - 9:22 PM

I would like manifest my unsatisfied with your support.
i?m waiting for more 30 days for support about doubts that I sent to you and get now return at now.
If motive delay is your issues of bug fix to future release, please, tell and I will waiting without problem. I just need know wath is happen with my application to decide what course I will give to my desgin project. If you need, I send all historical emails.

Again, I list my problems below:

1)    I have a problem with a treegridwnd in header rows and left and right collumn like screenshots and source project sent to you tree times;
2)    I have a problem with a multi-printpreview like screenshot and source project sent to you tree times;
3)    I migrated to windows vista home premium 32 bits (VS 2005) where I use VTK and when I initialize this view I get a crash. This crash occur when I?m interact with same treegridwnd.
I create a new project without prof-uis wizard, same problems happen to, but I don’t need initialize the PC.
4)    I still cant post my questions in support forum on the prof-uis site because the area type the questions do not appear. So, I would like if there are some problems with my licence, listed below:

Prof-UIS. Prof-UIS One User License with One Year Technical Support.
02/22/2007 06:18:27, Status: Completed
Get Invoice

Product:     Prof-UIS v2.64
License Type:     Prof-UIS One User License with One Year Technical Support
Quantity:     1
Amount:     $445.00
Discount:     $133.50
Total Amount:     $311.50

Technical Support Sep 3, 2007 - 10:42 AM

We are really sorry. It is our fault. We tried to compile your AIEGer project but encountered the following error in the stdafx.h file where the following line refers to an un-existing header file:

#include "..\\Comum\\ado2.h"
Could you please provide us with a compile-able project so we help you resolve all the problems step by step?

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