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While approaching the customer service agents over the call, if you encounter any issues or stuck at how do I contact a support person in Outlook? if you want to communicate with them in any alternative medium of communication, then in such a situation, you need to choose the chat option; the chat is an online option that will help you to skip the long call wait time issues. If you want to go with this mode of communication, then you have to use the points which is mention below.

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https://bresdel.com/blogs/453949/How-do-I-speak-to-a-human-at-Microsoft
https://mhouse2.imweb.me/17/?bmode=view&idx=18254519
https://www.zupyak.com/p/4065916/t/how-do-i-speak-to-a-human-at-microsoft