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Subject |
Author |
Date |
|
Oliver Rau
|
Dec 2, 2011 - 6:57 AM
|
Dear ProfUIS-Team,
we got a issue (crash) from one of our customers who’s using our application. After having made some checks (logging etc.) we found out that the reason could be some ProfUIS issue. Then we gave him two of your samples (RibbonBar, RibbonBarMDI), two versions, 2.92 and 2.88, both of which been crashing on two of our customer’s laptops (different models, see below). If needed, we can provide you with the screenshots of the error messages via email.
Model 1: Intel i3 4GB Ram, Windows XP (SP3) with all latest patches installed, running with admin rights
Model 2: Intel i5 (other see mod. 1)
For us, there’s no chance to debug on customer’s computer. Furthermore, our own logging ends because of this crash. Do you have any idea (e.g. special version with exception-log support) how to deal with this problem?
Kind regards,
Martin
|
|
Technical Support
|
Dec 6, 2011 - 9:03 AM
|
It would be interesting to take a look at more detailed crash information generated by DrWatson. Call stack listing is the most important.
|
|
Oliver Rau
|
Dec 8, 2011 - 7:32 AM
|
Dear ProfUIS-Team,
now we’ve built a debug sample with your latest library version and gave it to our customer. Here are the 3 crash reports produced by DrWatson.
Kind regards,
Martin
//////////// Crash Report 1/3 /////////////////
Anwendungsausnahme aufgetreten:
Anwendung: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\RibbonBarMDI-ud.exe (pid=1960)
Wann: 08.12.2011 @ 14:36:09.300
Ausnahmenummer: 80000003 (Hardcoded Breakpoint)
*----> Systeminformationen <----*
Computername: BM000063
Benutzername: [...]
Terminalsitzungskennung: 0
Prozessoranzahl: 4
Prozessortyp: x86 Family 6 Model 37 Stepping 5
Windows-Version: 5.1
Aktuelles Build: 2600
Service Pack: 3
Aktueller Typ: Multiprocessor Free
Firma: [...]
Besitzer: [...]
*----> Taskliste <----*
0 System Process
4 System
952 smss.exe
1008 csrss.exe
1048 winlogon.exe
1096 services.exe
1108 lsass.exe
1296 nvsvc32.exe
1332 svchost.exe
1372 SubstSrv.exe
1392 svchost.exe
1540 svchost.exe
1692 SR_Service.exe
1748 SR_Watchdog.exe
1776 svchost.exe
1888 svchost.exe
244 ccSetMgr.exe
1340 ccEvtMgr.exe
1940 ccProxy.exe
1972 ISSVC.exe
2004 SNDSrvc.exe
200 SPBBCSvc.exe
1528 spoolsv.exe
1632 stacsv.exe
992 HostControlService.exe
332 HostStorageService.exe
520 SCardSvr.exe
740 mDNSResponder.exe
428 cisvc.exe
548 DefWatch.exe
728 InstallFilterService.exe
832 MDM.EXE
1460 svchost.exe
1648 Rtvscan.exe
2296 SymSPort.exe
2596 Explorer.EXE
2620 SearchIndexer.exe
3028 SR_GUI.Exe
2096 DCPButtonSvc.exe
2180 DCPSysMgrSvc.exe
2272 RUNDLL32.EXE
2288 rundll32.exe
2300 sttray.exe
2372 wmiprvse.exe
3876 AESTFltr.exe
2768 ccApp.exe
3036 VPTray.exe
3148 Dell.ControlPoint.exe
2908 Apoint.exe
2492 fpassist.exe
2720 PDVDDXSrv.exe
2952 Acrotray.exe
3532 btwdins.exe
3616 MMReminderService.exe
3440 ApMsgFwd.exe
3376 HidFind.exe
2564 Apntex.exe
3040 ctfmon.exe
3676 GoogleUpdate.exe
1352 BTTray.exe
156 DCPSysMgr.exe
4004 Snagit32.exe
2244 WindowsSearch.exe
3084 TSCHelp.exe
3388 SnagPriv.exe
3700 snagiteditor.exe
916 NLNOTES.EXE
1156 alg.exe
4704 ntaskldr.EXE
4036 cidaemon.exe
2536 cidaemon.exe
2228 SearchProtocolHost.exe
3400 POWERPNT.EXE
4552 EXCEL.EXE
5348 RocketDock.exe
4496 chrome.exe
4980 chrome.exe
3048 chrome.exe
4516 chrome.exe
2344 chrome.exe
5960 chrome.exe
3184 chrome.exe
5840 chrome.exe
2892 chrome.exe
3800 chrome.exe
4732 chrome.exe
1764 chrome.exe
4356 chrome.exe
4900 chrome.exe
3568 chrome.exe
708 cmd.exe
5336 ntvdm.exe
5080 SearchFilterHost.exe
1960 RibbonBarMDI-ud.exe
3840 drwtsn32.exe
*----> Modulliste <----*
(00000000003e0000 - 00000000003f2000: C:\Programme\RocketDock\RocketDock.dll
(0000000000400000 - 000000000082a000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\RibbonBarMDI-ud.exe
(0000000000830000 - 0000000002911000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\ProfUIS293ud.dll
(0000000003640000 - 0000000003659000: C:\WINNT\system32\btmmhook.dll
(0000000010000000 - 000000001000b000: C:\WINNT\system32\dwmapi.dll
(0000000010200000 - 0000000010373000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\MSVCR100D.dll
(000000005b0f0000 - 000000005b128000: C:\WINNT\system32\UxTheme.dll
(0000000073ac0000 - 0000000073ad7000: C:\WINNT\system32\AVIFIL32.dll
(00000000746a0000 - 00000000746ec000: C:\WINNT\system32\MSCTF.dll
(0000000075250000 - 000000007527e000: C:\WINNT\system32\msctfime.ime
(0000000075ec0000 - 0000000075ee1000: C:\WINNT\system32\MSVFW32.dll
(0000000076320000 - 0000000076325000: C:\WINNT\system32\MSIMG32.dll
(0000000076330000 - 000000007634d000: C:\WINNT\system32\IMM32.DLL
(0000000076af0000 - 0000000076b1e000: C:\WINNT\system32\WINMM.dll
(0000000076bb0000 - 0000000076bbb000: C:\WINNT\system32\PSAPI.DLL
(00000000770f0000 - 000000007717b000: C:\WINNT\system32\OLEAUT32.dll
(00000000773a0000 - 00000000774a3000: C:\WINNT\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll
(00000000774b0000 - 00000000775ee000: C:\WINNT\system32\ole32.dll
(0000000077b10000 - 0000000077b32000: C:\WINNT\system32\Apphelp.dll
(0000000077bb0000 - 0000000077bc5000: C:\WINNT\system32\MSACM32.dll
(0000000077bd0000 - 0000000077bd8000: C:\WINNT\system32\VERSION.dll
(0000000077be0000 - 0000000077c38000: C:\WINNT\system32\msvcrt.dll
(0000000077da0000 - 0000000077e4a000: C:\WINNT\system32\ADVAPI32.dll
(0000000077e50000 - 0000000077ee3000: C:\WINNT\system32\RPCRT4.dll
(0000000077ef0000 - 0000000077f39000: C:\WINNT\system32\GDI32.dll
(0000000077f40000 - 0000000077fb6000: C:\WINNT\system32\SHLWAPI.dll
(0000000077fc0000 - 0000000077fd1000: C:\WINNT\system32\Secur32.dll
(00000000785f0000 - 0000000078cc3000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\mfc100ud.dll
(000000007c800000 - 000000007c908000: C:\WINNT\system32\kernel32.dll
(000000007c910000 - 000000007c9c9000: C:\WINNT\system32\ntdll.dll
(000000007e360000 - 000000007e3f1000: C:\WINNT\system32\USER32.dll
(000000007e670000 - 000000007ee91000: C:\WINNT\system32\SHELL32.dll
*----> Statusabbild für Threadkennung 0x15dc <----*
eax=00000001 ebx=010f38ac ecx=7911a6a1 edx=00150608 esi=103151e0 edi=00000000
eip=011e5d0f esp=0012d94c ebp=0012e798 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** WARNING: Unable to verify checksum for C:\Dokumente und Einstellungen\[...]\Desktop\von_or\ProfUIS293ud.dll
Funktion: ProfUIS293ud!failwithmessage
011e5cfa f8 clc
011e5cfb 8f01 pop [ecx]
011e5cfd 56 push esi
011e5cfe 51 push ecx
011e5cff 53 push ebx
011e5d00 52 push edx
011e5d01 ff95c4f1ffff call dword ptr [ebp-0xe3c]
011e5d07 83c41c add esp,0x1c
011e5d0a 83f801 cmp eax,0x1
011e5d0d 7501 jnz ProfUIS293ud!failwithmessage+0x200 (011e5d10)
FEHLER ->011e5d0f cc int 3
011e5d10 8b4dfc mov ecx,[ebp-0x4]
011e5d13 5f pop edi
011e5d14 5e pop esi
011e5d15 33cd xor ecx,ebp
011e5d17 5b pop ebx
011e5d18 e863f0ffff call ProfUIS293ud!__security_check_cookie (011e4d80)
011e5d1d 8be5 mov esp,ebp
011e5d1f 5d pop ebp
011e5d20 c3 ret
011e5d21 cc int 3
*----> Stack Back Trace <----*
*** WARNING: Unable to verify checksum for C:\Dokumente und Einstellungen\[...]\Desktop\von_or\RibbonBarMDI-ud.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Dokumente und Einstellungen\[...]\Desktop\von_or\mfc100ud.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\USER32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\ntdll.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
0012e798 011e5adc 010f38b1 00000001 00000000 ProfUIS293ud!failwithmessage+0x1ff
0012e7b0 011e4959 010f38b1 00000000 0012f32c ProfUIS293ud!_RTC_Failure+0x2c
0012e7b4 010f38b1 00000000 0012f32c 0012e7e4 ProfUIS293ud!_RTC_CheckEsp+0x19
0012e7d4 010f38b1 009500fe 0012f014 0012e7fc ProfUIS293ud!CExtDWM__DwmExtendFrameIntoClientArea+0x31
0012e7ec 00d90f25 009500fe 0012f014 790a5dfd ProfUIS293ud!CExtDWM__DwmExtendFrameIntoClientArea+0x31
0012f338 00490170 0012f42c 00000083 00000000 ProfUIS293ud!CExtNcFrameImpl__NcFrameImpl_PreWindowProc+0x3065
0012f44c 78a4a253 00000083 00000000 0012f65c RibbonBarMDI-ud!CExtNCW<CMDIFrameWnd>__WindowProc+0x120
0012f4cc 78a4a846 03280408 009500fe 00000083 mfc100ud!Ordinal2210+0xf3
0012f4ec 788332cb 009500fe 00000083 00000000 mfc100ud!Ordinal2482+0xa6
0012f528 7e368734 009500fe 00000083 00000000 mfc100ud!Ordinal2483+0x5b
0012f554 7e368816 78833270 009500fe 00000083 USER32!GetDC+0x6d
0012f5bc 7e378ea0 0015b090 78833270 009500fe USER32!GetDC+0x14f
0012f610 7e37bf80 02baf400 00000083 00000000 USER32!DefWindowProcW+0x180
0012f638 7c91e473 0012f648 00000024 02baf400 USER32!UserLpkPSMTextOut+0x35b
0012fb0c 7e37e442 00000000 0012fb90 0012fba4 ntdll!KiUserCallbackDispatcher+0x13
0012fbb8 7e37d0d6 00000000 00155bb8 0012fba4 USER32!GetScrollInfo+0x460
0012fbf4 78a58344 00000000 00155bb8 0330def8 USER32!CreateWindowExW+0x33
0012fc6c 78a4b20c 00000000 00155bb8 0330def8 mfc100ud!Ordinal16737+0x1b34
0012fcec 78a752d7 00000000 00155bb8 0330def8 mfc100ud!Ordinal3553+0x14c
0012fd3c 78a7587e 00155bb8 0330def8 00cf8000 mfc100ud!Ordinal3351+0xe7
0012fd90 78a835f1 00000080 00cf8000 00000000 mfc100ud!Ordinal9281+0x13e
0012fdac 004912b5 00000080 00cf8000 00000000 mfc100ud!Ordinal9284+0x21
0012fed4 78a82d34 cccccccc cccccccc cccccccc RibbonBarMDI-ud!CRibbonBarMDIApp__InitInstance+0x115
0012fef8 0049cd5a 00400000 00000000 000208e0 mfc100ud!Ordinal2480+0x84
0012ff10 0049256d 00400000 00000000 000208e0 RibbonBarMDI-ud!wWinMain+0x1a
0012ffb8 0049231f 0012fff0 7c817077 00380039 RibbonBarMDI-ud!__tmainCRTStartup+0x23d
0012ffc0 7c817077 00380039 00380037 7ffdf000 RibbonBarMDI-ud!wWinMainCRTStartup+0xf
0012fff0 00000000 004379b4 00000000 78746341 kernel32!RegisterWaitForInputIdle+0x49
*----> Raw Stack Dump <----*
000000000012d94c 2c f3 12 00 e4 e7 12 00 - 00 00 00 00 78 f7 8f 01 ,...........x...
000000000012d95c 00 00 00 00 00 00 00 00 - 6c d9 12 00 00 00 00 00 ........l.......
000000000012d96c 54 00 68 00 65 00 20 00 - 76 00 61 00 6c 00 75 00 T.h.e. .v.a.l.u.
000000000012d97c 65 00 20 00 6f 00 66 00 - 20 00 45 00 53 00 50 00 e. .o.f. .E.S.P.
000000000012d98c 20 00 77 00 61 00 73 00 - 20 00 6e 00 6f 00 74 00 .w.a.s. .n.o.t.
000000000012d99c 20 00 70 00 72 00 6f 00 - 70 00 65 00 72 00 6c 00 .p.r.o.p.e.r.l.
000000000012d9ac 79 00 20 00 73 00 61 00 - 76 00 65 00 64 00 20 00 y. .s.a.v.e.d. .
000000000012d9bc 61 00 63 00 72 00 6f 00 - 73 00 73 00 20 00 61 00 a.c.r.o.s.s. .a.
000000000012d9cc 20 00 66 00 75 00 6e 00 - 63 00 74 00 69 00 6f 00 .f.u.n.c.t.i.o.
000000000012d9dc 6e 00 20 00 63 00 61 00 - 6c 00 6c 00 2e 00 20 00 n. .c.a.l.l... .
000000000012d9ec 20 00 54 00 68 00 69 00 - 73 00 20 00 69 00 73 00 .T.h.i.s. .i.s.
000000000012d9fc 20 00 75 00 73 00 75 00 - 61 00 6c 00 6c 00 79 00 .u.s.u.a.l.l.y.
000000000012da0c 20 00 61 00 20 00 72 00 - 65 00 73 00 75 00 6c 00 .a. .r.e.s.u.l.
000000000012da1c 74 00 20 00 6f 00 66 00 - 20 00 63 00 61 00 6c 00 t. .o.f. .c.a.l.
000000000012da2c 6c 00 69 00 6e 00 67 00 - 20 00 61 00 20 00 66 00 l.i.n.g. .a. .f.
000000000012da3c 75 00 6e 00 63 00 74 00 - 69 00 6f 00 6e 00 20 00 u.n.c.t.i.o.n. .
000000000012da4c 64 00 65 00 63 00 6c 00 - 61 00 72 00 65 00 64 00 d.e.c.l.a.r.e.d.
000000000012da5c 20 00 77 00 69 00 74 00 - 68 00 20 00 6f 00 6e 00 .w.i.t.h. .o.n.
000000000012da6c 65 00 20 00 63 00 61 00 - 6c 00 6c 00 69 00 6e 00 e. .c.a.l.l.i.n.
000000000012da7c 67 00 20 00 63 00 6f 00 - 6e 00 76 00 65 00 6e 00 g. .c.o.n.v.e.n.
=
//////////// Crash Report 2/3 /////////////////
Anwendungsausnahme aufgetreten:
Anwendung: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\RibbonBarMDI-ud.exe (pid=5308)
Wann: 08.12.2011 @ 14:35:29.553
Ausnahmenummer: 80000003 (Hardcoded Breakpoint)
*----> Systeminformationen <----*
Computername: BM000063
Benutzername: [...]
Terminalsitzungskennung: 0
Prozessoranzahl: 4
Prozessortyp: x86 Family 6 Model 37 Stepping 5
Windows-Version: 5.1
Aktuelles Build: 2600
Service Pack: 3
Aktueller Typ: Multiprocessor Free
Firma: [...]
Besitzer: [...]
*----> Taskliste <----*
0 System Process
4 System
952 smss.exe
1008 csrss.exe
1048 winlogon.exe
1096 services.exe
1108 lsass.exe
1296 nvsvc32.exe
1332 svchost.exe
1372 SubstSrv.exe
1392 svchost.exe
1540 svchost.exe
1692 SR_Service.exe
1748 SR_Watchdog.exe
1776 svchost.exe
1888 svchost.exe
244 ccSetMgr.exe
1340 ccEvtMgr.exe
1940 ccProxy.exe
1972 ISSVC.exe
2004 SNDSrvc.exe
200 SPBBCSvc.exe
1528 spoolsv.exe
1632 stacsv.exe
992 HostControlService.exe
332 HostStorageService.exe
520 SCardSvr.exe
740 mDNSResponder.exe
428 cisvc.exe
548 DefWatch.exe
728 InstallFilterService.exe
832 MDM.EXE
1460 svchost.exe
1648 Rtvscan.exe
2296 SymSPort.exe
2596 Explorer.EXE
2620 SearchIndexer.exe
3028 SR_GUI.Exe
2096 DCPButtonSvc.exe
2180 DCPSysMgrSvc.exe
2272 RUNDLL32.EXE
2288 rundll32.exe
2300 sttray.exe
2372 wmiprvse.exe
3876 AESTFltr.exe
2768 ccApp.exe
3036 VPTray.exe
3148 Dell.ControlPoint.exe
2908 Apoint.exe
2492 fpassist.exe
2720 PDVDDXSrv.exe
2952 Acrotray.exe
3532 btwdins.exe
3616 MMReminderService.exe
3440 ApMsgFwd.exe
3376 HidFind.exe
2564 Apntex.exe
3040 ctfmon.exe
3676 GoogleUpdate.exe
1352 BTTray.exe
156 DCPSysMgr.exe
4004 Snagit32.exe
2244 WindowsSearch.exe
3084 TSCHelp.exe
3388 SnagPriv.exe
3700 snagiteditor.exe
916 NLNOTES.EXE
1156 alg.exe
4704 ntaskldr.EXE
4036 cidaemon.exe
2536 cidaemon.exe
2228 SearchProtocolHost.exe
3400 POWERPNT.EXE
4552 EXCEL.EXE
5348 RocketDock.exe
4496 chrome.exe
4980 chrome.exe
3048 chrome.exe
4516 chrome.exe
2344 chrome.exe
5960 chrome.exe
3184 chrome.exe
5840 chrome.exe
2892 chrome.exe
3800 chrome.exe
4732 chrome.exe
1764 chrome.exe
4356 chrome.exe
4900 chrome.exe
3568 chrome.exe
708 cmd.exe
5336 ntvdm.exe
5080 SearchFilterHost.exe
5308 RibbonBarMDI-ud.exe
4848 drwtsn32.exe
*----> Modulliste <----*
(00000000003e0000 - 00000000003f2000: C:\Programme\RocketDock\RocketDock.dll
(0000000000400000 - 000000000082a000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\RibbonBarMDI-ud.exe
(0000000000830000 - 0000000002911000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\ProfUIS293ud.dll
(0000000003640000 - 0000000003659000: C:\WINNT\system32\btmmhook.dll
(0000000010000000 - 000000001000b000: C:\WINNT\system32\dwmapi.dll
(0000000010200000 - 0000000010373000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\MSVCR100D.dll
(000000005b0f0000 - 000000005b128000: C:\WINNT\system32\UxTheme.dll
(0000000073ac0000 - 0000000073ad7000: C:\WINNT\system32\AVIFIL32.dll
(00000000746a0000 - 00000000746ec000: C:\WINNT\system32\MSCTF.dll
(0000000075250000 - 000000007527e000: C:\WINNT\system32\msctfime.ime
(0000000075ec0000 - 0000000075ee1000: C:\WINNT\system32\MSVFW32.dll
(0000000076320000 - 0000000076325000: C:\WINNT\system32\MSIMG32.dll
(0000000076330000 - 000000007634d000: C:\WINNT\system32\IMM32.DLL
(0000000076af0000 - 0000000076b1e000: C:\WINNT\system32\WINMM.dll
(0000000076bb0000 - 0000000076bbb000: C:\WINNT\system32\PSAPI.DLL
(00000000770f0000 - 000000007717b000: C:\WINNT\system32\OLEAUT32.dll
(00000000773a0000 - 00000000774a3000: C:\WINNT\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll
(00000000774b0000 - 00000000775ee000: C:\WINNT\system32\ole32.dll
(0000000077b10000 - 0000000077b32000: C:\WINNT\system32\Apphelp.dll
(0000000077bb0000 - 0000000077bc5000: C:\WINNT\system32\MSACM32.dll
(0000000077bd0000 - 0000000077bd8000: C:\WINNT\system32\VERSION.dll
(0000000077be0000 - 0000000077c38000: C:\WINNT\system32\msvcrt.dll
(0000000077da0000 - 0000000077e4a000: C:\WINNT\system32\ADVAPI32.dll
(0000000077e50000 - 0000000077ee3000: C:\WINNT\system32\RPCRT4.dll
(0000000077ef0000 - 0000000077f39000: C:\WINNT\system32\GDI32.dll
(0000000077f40000 - 0000000077fb6000: C:\WINNT\system32\SHLWAPI.dll
(0000000077fc0000 - 0000000077fd1000: C:\WINNT\system32\Secur32.dll
(00000000785f0000 - 0000000078cc3000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\mfc100ud.dll
(000000007c800000 - 000000007c908000: C:\WINNT\system32\kernel32.dll
(000000007c910000 - 000000007c9c9000: C:\WINNT\system32\ntdll.dll
(000000007e360000 - 000000007e3f1000: C:\WINNT\system32\USER32.dll
(000000007e670000 - 000000007ee91000: C:\WINNT\system32\SHELL32.dll
*----> Statusabbild für Threadkennung 0xd94 <----*
eax=00000001 ebx=010f38ac ecx=176b4dc5 edx=00150608 esi=103151e0 edi=00000000
eip=011e5d0f esp=0012d94c ebp=0012e798 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** WARNING: Unable to verify checksum for C:\Dokumente und Einstellungen\[...]\Desktop\von_or\ProfUIS293ud.dll
Funktion: ProfUIS293ud!failwithmessage
011e5cfa f8 clc
011e5cfb 8f01 pop [ecx]
011e5cfd 56 push esi
011e5cfe 51 push ecx
011e5cff 53 push ebx
011e5d00 52 push edx
011e5d01 ff95c4f1ffff call dword ptr [ebp-0xe3c]
011e5d07 83c41c add esp,0x1c
011e5d0a 83f801 cmp eax,0x1
011e5d0d 7501 jnz ProfUIS293ud!failwithmessage+0x200 (011e5d10)
FEHLER ->011e5d0f cc int 3
011e5d10 8b4dfc mov ecx,[ebp-0x4]
011e5d13 5f pop edi
011e5d14 5e pop esi
011e5d15 33cd xor ecx,ebp
011e5d17 5b pop ebx
011e5d18 e863f0ffff call ProfUIS293ud!__security_check_cookie (011e4d80)
011e5d1d 8be5 mov esp,ebp
011e5d1f 5d pop ebp
011e5d20 c3 ret
011e5d21 cc int 3
*----> Stack Back Trace <----*
*** WARNING: Unable to verify checksum for C:\Dokumente und Einstellungen\[...]\Desktop\von_or\RibbonBarMDI-ud.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Dokumente und Einstellungen\[...]\Desktop\von_or\mfc100ud.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\USER32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\ntdll.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
0012e798 011e5adc 010f38b1 00000001 00000000 ProfUIS293ud!failwithmessage+0x1ff
0012e7b0 011e4959 010f38b1 00000000 0012f32c ProfUIS293ud!_RTC_Failure+0x2c
0012e7b4 010f38b1 00000000 0012f32c 0012e7e4 ProfUIS293ud!_RTC_CheckEsp+0x19
0012e7d4 010f38b1 007b00fe 0012f014 0012e7fc ProfUIS293ud!CExtDWM__DwmExtendFrameIntoClientArea+0x31
0012e7ec 00d90f25 007b00fe 0012f014 177a5900 ProfUIS293ud!CExtDWM__DwmExtendFrameIntoClientArea+0x31
0012f338 00490170 0012f42c 00000083 00000000 ProfUIS293ud!CExtNcFrameImpl__NcFrameImpl_PreWindowProc+0x3065
0012f44c 78a4a253 00000083 00000000 0012f65c RibbonBarMDI-ud!CExtNCW<CMDIFrameWnd>__WindowProc+0x120
0012f4cc 78a4a846 03280408 007b00fe 00000083 mfc100ud!Ordinal2210+0xf3
0012f4ec 788332cb 007b00fe 00000083 00000000 mfc100ud!Ordinal2482+0xa6
0012f528 7e368734 007b00fe 00000083 00000000 mfc100ud!Ordinal2483+0x5b
0012f554 7e368816 78833270 007b00fe 00000083 USER32!GetDC+0x6d
0012f5bc 7e378ea0 0015b090 78833270 007b00fe USER32!GetDC+0x14f
0012f610 7e37bf80 02ba3b08 00000083 00000000 USER32!DefWindowProcW+0x180
0012f638 7c91e473 0012f648 00000024 02ba3b08 USER32!UserLpkPSMTextOut+0x35b
0012fb0c 7e37e442 00000000 0012fb90 0012fba4 ntdll!KiUserCallbackDispatcher+0x13
0012fbb8 7e37d0d6 00000000 00155bb8 0012fba4 USER32!GetScrollInfo+0x460
0012fbf4 78a58344 00000000 00155bb8 0330def8 USER32!CreateWindowExW+0x33
0012fc6c 78a4b20c 00000000 00155bb8 0330def8 mfc100ud!Ordinal16737+0x1b34
0012fcec 78a752d7 00000000 00155bb8 0330def8 mfc100ud!Ordinal3553+0x14c
0012fd3c 78a7587e 00155bb8 0330def8 00cf8000 mfc100ud!Ordinal3351+0xe7
0012fd90 78a835f1 00000080 00cf8000 00000000 mfc100ud!Ordinal9281+0x13e
0012fdac 004912b5 00000080 00cf8000 00000000 mfc100ud!Ordinal9284+0x21
0012fed4 78a82d34 cccccccc cccccccc cccccccc RibbonBarMDI-ud!CRibbonBarMDIApp__InitInstance+0x115
0012fef8 0049cd5a 00400000 00000000 000208e0 mfc100ud!Ordinal2480+0x84
0012ff10 0049256d 00400000 00000000 000208e0 RibbonBarMDI-ud!wWinMain+0x1a
0012ffb8 0049231f 0012fff0 7c817077 80000001 RibbonBarMDI-ud!__tmainCRTStartup+0x23d
0012ffc0 7c817077 80000001 03d3db98 7ffdf000 RibbonBarMDI-ud!wWinMainCRTStartup+0xf
0012fff0 00000000 004379b4 00000000 78746341 kernel32!RegisterWaitForInputIdle+0x49
*----> Raw Stack Dump <----*
000000000012d94c 2c f3 12 00 e4 e7 12 00 - 00 00 00 00 78 f7 8f 01 ,...........x...
000000000012d95c 00 00 00 00 00 00 00 00 - 6c d9 12 00 00 00 00 00 ........l.......
000000000012d96c 54 00 68 00 65 00 20 00 - 76 00 61 00 6c 00 75 00 T.h.e. .v.a.l.u.
000000000012d97c 65 00 20 00 6f 00 66 00 - 20 00 45 00 53 00 50 00 e. .o.f. .E.S.P.
000000000012d98c 20 00 77 00 61 00 73 00 - 20 00 6e 00 6f 00 74 00 .w.a.s. .n.o.t.
000000000012d99c 20 00 70 00 72 00 6f 00 - 70 00 65 00 72 00 6c 00 .p.r.o.p.e.r.l.
000000000012d9ac 79 00 20 00 73 00 61 00 - 76 00 65 00 64 00 20 00 y. .s.a.v.e.d. .
000000000012d9bc 61 00 63 00 72 00 6f 00 - 73 00 73 00 20 00 61 00 a.c.r.o.s.s. .a.
000000000012d9cc 20 00 66 00 75 00 6e 00 - 63 00 74 00 69 00 6f 00 .f.u.n.c.t.i.o.
000000000012d9dc 6e 00 20 00 63 00 61 00 - 6c 00 6c 00 2e 00 20 00 n. .c.a.l.l... .
000000000012d9ec 20 00 54 00 68 00 69 00 - 73 00 20 00 69 00 73 00 .T.h.i.s. .i.s.
000000000012d9fc 20 00 75 00 73 00 75 00 - 61 00 6c 00 6c 00 79 00 .u.s.u.a.l.l.y.
000000000012da0c 20 00 61 00 20 00 72 00 - 65 00 73 00 75 00 6c 00 .a. .r.e.s.u.l.
000000000012da1c 74 00 20 00 6f 00 66 00 - 20 00 63 00 61 00 6c 00 t. .o.f. .c.a.l.
000000000012da2c 6c 00 69 00 6e 00 67 00 - 20 00 61 00 20 00 66 00 l.i.n.g. .a. .f.
000000000012da3c 75 00 6e 00 63 00 74 00 - 69 00 6f 00 6e 00 20 00 u.n.c.t.i.o.n. .
000000000012da4c 64 00 65 00 63 00 6c 00 - 61 00 72 00 65 00 64 00 d.e.c.l.a.r.e.d.
000000000012da5c 20 00 77 00 69 00 74 00 - 68 00 20 00 6f 00 6e 00 .w.i.t.h. .o.n.
000000000012da6c 65 00 20 00 63 00 61 00 - 6c 00 6c 00 69 00 6e 00 e. .c.a.l.l.i.n.
000000000012da7c 67 00 20 00 63 00 6f 00 - 6e 00 76 00 65 00 6e 00 g. .c.o.n.v.e.n.
=
//////////// Crash Report 3/3 /////////////////
Anwendungsausnahme aufgetreten:
Anwendung: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\RibbonBarMDI-ud.exe (pid=5432)
Wann: 08.12.2011 @ 14:36:41.603
Ausnahmenummer: 80000003 (Hardcoded Breakpoint)
*----> Systeminformationen <----*
Computername: BM000063
Benutzername: [...]
Terminalsitzungskennung: 0
Prozessoranzahl: 4
Prozessortyp: x86 Family 6 Model 37 Stepping 5
Windows-Version: 5.1
Aktuelles Build: 2600
Service Pack: 3
Aktueller Typ: Multiprocessor Free
Firma: [...]
Besitzer: [...]
*----> Taskliste <----*
0 System Process
4 System
952 smss.exe
1008 csrss.exe
1048 winlogon.exe
1096 services.exe
1108 lsass.exe
1296 nvsvc32.exe
1332 svchost.exe
1372 SubstSrv.exe
1392 svchost.exe
1540 svchost.exe
1692 SR_Service.exe
1748 SR_Watchdog.exe
1776 svchost.exe
1888 svchost.exe
244 ccSetMgr.exe
1340 ccEvtMgr.exe
1940 ccProxy.exe
1972 ISSVC.exe
2004 SNDSrvc.exe
200 SPBBCSvc.exe
1528 spoolsv.exe
1632 stacsv.exe
992 HostControlService.exe
332 HostStorageService.exe
520 SCardSvr.exe
740 mDNSResponder.exe
428 cisvc.exe
548 DefWatch.exe
728 InstallFilterService.exe
832 MDM.EXE
1460 svchost.exe
1648 Rtvscan.exe
2296 SymSPort.exe
2596 Explorer.EXE
2620 SearchIndexer.exe
3028 SR_GUI.Exe
2096 DCPButtonSvc.exe
2180 DCPSysMgrSvc.exe
2272 RUNDLL32.EXE
2288 rundll32.exe
2300 sttray.exe
2372 wmiprvse.exe
3876 AESTFltr.exe
2768 ccApp.exe
3036 VPTray.exe
3148 Dell.ControlPoint.exe
2908 Apoint.exe
2492 fpassist.exe
2720 PDVDDXSrv.exe
2952 Acrotray.exe
3532 btwdins.exe
3616 MMReminderService.exe
3440 ApMsgFwd.exe
3376 HidFind.exe
2564 Apntex.exe
3040 ctfmon.exe
3676 GoogleUpdate.exe
1352 BTTray.exe
156 DCPSysMgr.exe
4004 Snagit32.exe
2244 WindowsSearch.exe
3084 TSCHelp.exe
3388 SnagPriv.exe
3700 snagiteditor.exe
916 NLNOTES.EXE
1156 alg.exe
4704 ntaskldr.EXE
4036 cidaemon.exe
2536 cidaemon.exe
2228 SearchProtocolHost.exe
3400 POWERPNT.EXE
4552 EXCEL.EXE
5348 RocketDock.exe
4496 chrome.exe
4980 chrome.exe
3048 chrome.exe
4516 chrome.exe
2344 chrome.exe
5960 chrome.exe
3184 chrome.exe
5840 chrome.exe
2892 chrome.exe
3800 chrome.exe
4732 chrome.exe
1764 chrome.exe
4356 chrome.exe
4900 chrome.exe
3568 chrome.exe
708 cmd.exe
5336 ntvdm.exe
5080 SearchFilterHost.exe
5432 RibbonBarMDI-ud.exe
4232 drwtsn32.exe
5656 verclsid.exe
*----> Modulliste <----*
(00000000003e0000 - 00000000003f2000: C:\Programme\RocketDock\RocketDock.dll
(0000000000400000 - 000000000082a000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\RibbonBarMDI-ud.exe
(0000000000830000 - 0000000002911000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\ProfUIS293ud.dll
(0000000003640000 - 0000000003659000: C:\WINNT\system32\btmmhook.dll
(0000000010000000 - 000000001000b000: C:\WINNT\system32\dwmapi.dll
(0000000010200000 - 0000000010373000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\MSVCR100D.dll
(000000005b0f0000 - 000000005b128000: C:\WINNT\system32\UxTheme.dll
(0000000073ac0000 - 0000000073ad7000: C:\WINNT\system32\AVIFIL32.dll
(00000000746a0000 - 00000000746ec000: C:\WINNT\system32\MSCTF.dll
(0000000075250000 - 000000007527e000: C:\WINNT\system32\msctfime.ime
(0000000075ec0000 - 0000000075ee1000: C:\WINNT\system32\MSVFW32.dll
(0000000076320000 - 0000000076325000: C:\WINNT\system32\MSIMG32.dll
(0000000076330000 - 000000007634d000: C:\WINNT\system32\IMM32.DLL
(0000000076af0000 - 0000000076b1e000: C:\WINNT\system32\WINMM.dll
(0000000076bb0000 - 0000000076bbb000: C:\WINNT\system32\PSAPI.DLL
(00000000770f0000 - 000000007717b000: C:\WINNT\system32\OLEAUT32.dll
(00000000773a0000 - 00000000774a3000: C:\WINNT\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll
(00000000774b0000 - 00000000775ee000: C:\WINNT\system32\ole32.dll
(0000000077b10000 - 0000000077b32000: C:\WINNT\system32\Apphelp.dll
(0000000077bb0000 - 0000000077bc5000: C:\WINNT\system32\MSACM32.dll
(0000000077bd0000 - 0000000077bd8000: C:\WINNT\system32\VERSION.dll
(0000000077be0000 - 0000000077c38000: C:\WINNT\system32\msvcrt.dll
(0000000077da0000 - 0000000077e4a000: C:\WINNT\system32\ADVAPI32.dll
(0000000077e50000 - 0000000077ee3000: C:\WINNT\system32\RPCRT4.dll
(0000000077ef0000 - 0000000077f39000: C:\WINNT\system32\GDI32.dll
(0000000077f40000 - 0000000077fb6000: C:\WINNT\system32\SHLWAPI.dll
(0000000077fc0000 - 0000000077fd1000: C:\WINNT\system32\Secur32.dll
(00000000785f0000 - 0000000078cc3000: C:\Dokumente und Einstellungen\[...]\Desktop\von_or\mfc100ud.dll
(000000007c800000 - 000000007c908000: C:\WINNT\system32\kernel32.dll
(000000007c910000 - 000000007c9c9000: C:\WINNT\system32\ntdll.dll
(000000007e360000 - 000000007e3f1000: C:\WINNT\system32\USER32.dll
(000000007e670000 - 000000007ee91000: C:\WINNT\system32\SHELL32.dll
*----> Statusabbild für Threadkennung 0x11f8 <----*
eax=00000001 ebx=010f38ac ecx=7246b323 edx=00150608 esi=103151e0 edi=00000000
eip=011e5d0f esp=0012d94c ebp=0012e798 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** WARNING: Unable to verify checksum for C:\Dokumente und Einstellungen\[...]\Desktop\von_or\ProfUIS293ud.dll
Funktion: ProfUIS293ud!failwithmessage
011e5cfa f8 clc
011e5cfb 8f01 pop [ecx]
011e5cfd 56 push esi
011e5cfe 51 push ecx
011e5cff 53 push ebx
011e5d00 52 push edx
011e5d01 ff95c4f1ffff call dword ptr [ebp-0xe3c]
011e5d07 83c41c add esp,0x1c
011e5d0a 83f801 cmp eax,0x1
011e5d0d 7501 jnz ProfUIS293ud!failwithmessage+0x200 (011e5d10)
FEHLER ->011e5d0f cc int 3
011e5d10 8b4dfc mov ecx,[ebp-0x4]
011e5d13 5f pop edi
011e5d14 5e pop esi
011e5d15 33cd xor ecx,ebp
011e5d17 5b pop ebx
011e5d18 e863f0ffff call ProfUIS293ud!__security_check_cookie (011e4d80)
011e5d1d 8be5 mov esp,ebp
011e5d1f 5d pop ebp
011e5d20 c3 ret
011e5d21 cc int 3
*----> Stack Back Trace <----*
*** WARNING: Unable to verify checksum for C:\Dokumente und Einstellungen\[...]\Desktop\von_or\RibbonBarMDI-ud.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Dokumente und Einstellungen\[...]\Desktop\von_or\mfc100ud.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\USER32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\ntdll.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
0012e798 011e5adc 010f38b1 00000001 00000000 ProfUIS293ud!failwithmessage+0x1ff
0012e7b0 011e4959 010f38b1 00000000 0012f32c ProfUIS293ud!_RTC_Failure+0x2c
0012e7b4 010f38b1 00000000 0012f32c 0012e7e4 ProfUIS293ud!_RTC_CheckEsp+0x19
0012e7d4 010f38b1 009800fe 0012f014 0012e7fc ProfUIS293ud!CExtDWM__DwmExtendFrameIntoClientArea+0x31
0012e7ec 00d90f25 009800fe 0012f014 7256cb1d ProfUIS293ud!CExtDWM__DwmExtendFrameIntoClientArea+0x31
0012f338 00490170 0012f42c 00000083 00000000 ProfUIS293ud!CExtNcFrameImpl__NcFrameImpl_PreWindowProc+0x3065
0012f44c 78a4a253 00000083 00000000 0012f65c RibbonBarMDI-ud!CExtNCW<CMDIFrameWnd>__WindowProc+0x120
0012f4cc 78a4a846 03280408 009800fe 00000083 mfc100ud!Ordinal2210+0xf3
0012f4ec 788332cb 009800fe 00000083 00000000 mfc100ud!Ordinal2482+0xa6
0012f528 7e368734 009800fe 00000083 00000000 mfc100ud!Ordinal2483+0x5b
0012f554 7e368816 78833270 009800fe 00000083 USER32!GetDC+0x6d
0012f5bc 7e378ea0 0015b090 78833270 009800fe USER32!GetDC+0x14f
0012f610 7e37bf80 02baf400 00000083 00000000 USER32!DefWindowProcW+0x180
0012f638 7c91e473 0012f648 00000024 02baf400 USER32!UserLpkPSMTextOut+0x35b
0012fb0c 7e37e442 00000000 0012fb90 0012fba4 ntdll!KiUserCallbackDispatcher+0x13
0012fbb8 7e37d0d6 00000000 00155bb8 0012fba4 USER32!GetScrollInfo+0x460
0012fbf4 78a58344 00000000 00155bb8 0330def8 USER32!CreateWindowExW+0x33
0012fc6c 78a4b20c 00000000 00155bb8 0330def8 mfc100ud!Ordinal16737+0x1b34
0012fcec 78a752d7 00000000 00155bb8 0330def8 mfc100ud!Ordinal3553+0x14c
0012fd3c 78a7587e 00155bb8 0330def8 00cf8000 mfc100ud!Ordinal3351+0xe7
0012fd90 78a835f1 00000080 00cf8000 00000000 mfc100ud!Ordinal9281+0x13e
0012fdac 004912b5 00000080 00cf8000 00000000 mfc100ud!Ordinal9284+0x21
0012fed4 78a82d34 cccccccc cccccccc cccccccc RibbonBarMDI-ud!CRibbonBarMDIApp__InitInstance+0x115
0012fef8 0049cd5a 00400000 00000000 000208e0 mfc100ud!Ordinal2480+0x84
0012ff10 0049256d 00400000 00000000 000208e0 RibbonBarMDI-ud!wWinMain+0x1a
0012ffb8 0049231f 0012fff0 7c817077 00380039 RibbonBarMDI-ud!__tmainCRTStartup+0x23d
0012ffc0 7c817077 00380039 00380037 7ffde000 RibbonBarMDI-ud!wWinMainCRTStartup+0xf
0012fff0 00000000 004379b4 00000000 78746341 kernel32!RegisterWaitForInputIdle+0x49
*----> Raw Stack Dump <----*
000000000012d94c 2c f3 12 00 e4 e7 12 00 - 00 00 00 00 78 f7 8f 01 ,...........x...
000000000012d95c 00 00 00 00 00 00 00 00 - 6c d9 12 00 00 00 00 00 ........l.......
000000000012d96c 54 00 68 00 65 00 20 00 - 76 00 61 00 6c 00 75 00 T.h.e. .v.a.l.u.
000000000012d97c 65 00 20 00 6f 00 66 00 - 20 00 45 00 53 00 50 00 e. .o.f. .E.S.P.
000000000012d98c 20 00 77 00 61 00 73 00 - 20 00 6e 00 6f 00 74 00 .w.a.s. .n.o.t.
000000000012d99c 20 00 70 00 72 00 6f 00 - 70 00 65 00 72 00 6c 00 .p.r.o.p.e.r.l.
000000000012d9ac 79 00 20 00 73 00 61 00 - 76 00 65 00 64 00 20 00 y. .s.a.v.e.d. .
000000000012d9bc 61 00 63 00 72 00 6f 00 - 73 00 73 00 20 00 61 00 a.c.r.o.s.s. .a.
000000000012d9cc 20 00 66 00 75 00 6e 00 - 63 00 74 00 69 00 6f 00 .f.u.n.c.t.i.o.
000000000012d9dc 6e 00 20 00 63 00 61 00 - 6c 00 6c 00 2e 00 20 00 n. .c.a.l.l... .
000000000012d9ec 20 00 54 00 68 00 69 00 - 73 00 20 00 69 00 73 00 .T.h.i.s. .i.s.
000000000012d9fc 20 00 75 00 73 00 75 00 - 61 00 6c 00 6c 00 79 00 .u.s.u.a.l.l.y.
000000000012da0c 20 00 61 00 20 00 72 00 - 65 00 73 00 75 00 6c 00 .a. .r.e.s.u.l.
000000000012da1c 74 00 20 00 6f 00 66 00 - 20 00 63 00 61 00 6c 00 t. .o.f. .c.a.l.
000000000012da2c 6c 00 69 00 6e 00 67 00 - 20 00 61 00 20 00 66 00 l.i.n.g. .a. .f.
000000000012da3c 75 00 6e 00 63 00 74 00 - 69 00 6f 00 6e 00 20 00 u.n.c.t.i.o.n. .
000000000012da4c 64 00 65 00 63 00 6c 00 - 61 00 72 00 65 00 64 00 d.e.c.l.a.r.e.d.
000000000012da5c 20 00 77 00 69 00 74 00 - 68 00 20 00 6f 00 6e 00 .w.i.t.h. .o.n.
000000000012da6c 65 00 20 00 63 00 61 00 - 6c 00 6c 00 69 00 6e 00 e. .c.a.l.l.i.n.
000000000012da7c 67 00 20 00 63 00 6f 00 - 6e 00 76 00 65 00 6e 00 g. .c.o.n.v.e.n.
=
|
|
Technical Support
|
Dec 8, 2011 - 8:54 AM
|
Thank you for the detailed crash report. The crash occurred in the following method while running on Windows OS version 5.1 (XP):
HRESULT CExtDWM::DwmExtendFrameIntoClientArea(
HWND hWnd,
const CExtUxTheme::__EXT_UX__MARGINS * pMarInset
)
{
if( m_pfnDwmExtendFrameIntoClientArea != NULL )
return m_pfnDwmExtendFrameIntoClientArea( hWnd, pMarInset );
return S_FALSE;
}
The CExtDWM class is a wrapper for dynamic invocations of APIs exported by the dwmapi.dll module. The dwmapi.dll module is present in Windows Vista and 7. It allows you to control aero/glass features. The dwmapi.dll module is not present in Windows XP and older. So, it’s possible you came across one of the following problems. 1) Corrupted memory. It’s hardly possible a Prof-UIS problem. It can be caused by in-process injected modules specific for the computer of your customer. 2) You have compiled the Prof-UIS library, RibbonBar sample application and/or your application using some non-standard compiler/linker settings. You have changed structure member alignment, default calling convention or decreased default size of stack. Even crash report suspects this (please read text data at right side): *----> Raw Stack Dump <----*
000000000012d94c 2c f3 12 00 e4 e7 12 00 - 00 00 00 00 78 f7 8f 01 ,...........x...
000000000012d95c 00 00 00 00 00 00 00 00 - 6c d9 12 00 00 00 00 00 ........l.......
000000000012d96c 54 00 68 00 65 00 20 00 - 76 00 61 00 6c 00 75 00 T.h.e. .v.a.l.u.
000000000012d97c 65 00 20 00 6f 00 66 00 - 20 00 45 00 53 00 50 00 e. .o.f. .E.S.P.
000000000012d98c 20 00 77 00 61 00 73 00 - 20 00 6e 00 6f 00 74 00 .w.a.s. .n.o.t.
000000000012d99c 20 00 70 00 72 00 6f 00 - 70 00 65 00 72 00 6c 00 .p.r.o.p.e.r.l.
000000000012d9ac 79 00 20 00 73 00 61 00 - 76 00 65 00 64 00 20 00 y. .s.a.v.e.d. .
000000000012d9bc 61 00 63 00 72 00 6f 00 - 73 00 73 00 20 00 61 00 a.c.r.o.s.s. .a.
000000000012d9cc 20 00 66 00 75 00 6e 00 - 63 00 74 00 69 00 6f 00 .f.u.n.c.t.i.o.
000000000012d9dc 6e 00 20 00 63 00 61 00 - 6c 00 6c 00 2e 00 20 00 n. .c.a.l.l... .
000000000012d9ec 20 00 54 00 68 00 69 00 - 73 00 20 00 69 00 73 00 .T.h.i.s. .i.s.
000000000012d9fc 20 00 75 00 73 00 75 00 - 61 00 6c 00 6c 00 79 00 .u.s.u.a.l.l.y.
000000000012da0c 20 00 61 00 20 00 72 00 - 65 00 73 00 75 00 6c 00 .a. .r.e.s.u.l.
000000000012da1c 74 00 20 00 6f 00 66 00 - 20 00 63 00 61 00 6c 00 t. .o.f. .c.a.l.
000000000012da2c 6c 00 69 00 6e 00 67 00 - 20 00 61 00 20 00 66 00 l.i.n.g. .a. .f.
000000000012da3c 75 00 6e 00 63 00 74 00 - 69 00 6f 00 6e 00 20 00 u.n.c.t.i.o.n. .
000000000012da4c 64 00 65 00 63 00 6c 00 - 61 00 72 00 65 00 64 00 d.e.c.l.a.r.e.d.
000000000012da5c 20 00 77 00 69 00 74 00 - 68 00 20 00 6f 00 6e 00 .w.i.t.h. .o.n.
000000000012da6c 65 00 20 00 63 00 61 00 - 6c 00 6c 00 69 00 6e 00 e. .c.a.l.l.i.n.
000000000012da7c 67 00 20 00 63 00 6f 00 - 6e 00 76 00 65 00 6e 00 g. .c.o.n.v.e.n.
|
|
Oliver Rau
|
Dec 12, 2011 - 3:44 AM
|
Dear ProfUIS-Team,
thanks for your quick reply.
Finally, we found out the following reason:
On our customer’s system there’s a dwmapi.dll available that must have been coming along with some unknown installation, but really has nothing to do with that from Vista/W7. Now we simply enhanced the part where the dll is loaded by checking the Windows version, first, and everything works fine.
Kind regards,
Martin
|
|
Oliver Rau
|
Dec 7, 2011 - 8:08 AM
|
Dear ProfUIS-Team,
our customer has sent us a crash log produced by one of our applications. Apparently he has problems to get a crash dump by using DrWatson with your samples. Nevertheless, hopefully the following informations can help to isolate the problem.
Kind regards,
Martin
*----> Systeminformationen <----*
Computername: [...]
Benutzername: [...]
Terminalsitzungskennung: 0
Prozessoranzahl: 4
Prozessortyp: x86 Family 6 Model 37 Stepping 5
Windows-Version: 5.1
Aktuelles Build: 2600
Service Pack: 3
Aktueller Typ: Multiprocessor Free
Firma: [...]
Besitzer: [...]
[...]
*----> Statusabbild für Threadkennung 0x9cc <----*
eax=ffffffff ebx=00000000 ecx=0162e39c edx=00780df6 esi=00c1b6f8 edi=00c1bdd0
eip=0122d92b esp=00c1b1ec ebp=00c1bf14 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for X:\transit_nxt\bin\ProfUIS287u.dll -
Funktion: ProfUIS287u!CExtNcFrameImpl__NcFrameImpl_PreWindowProc
0122d90d ad lodsd
0122d90e b400 mov ah,0x0
0122d910 0000 add [eax],al
0122d912 8b4500 mov eax,[ebp]
0122d915 8b5030 mov edx,[eax+0x30]
0122d918 8d8c24bc000000 lea ecx,[esp+0xbc]
0122d91f 51 push ecx
0122d920 8bcd mov ecx,ebp
0122d922 ffd2 call edx
0122d924 8b8424d8020000 mov eax,[esp+0x2d8]
FEHLER ->0122d92b c70000000000 mov dword ptr [eax],0x0 ds:0023:ffffffff=????????
0122d931 b001 mov al,0x1
0122d933 e960220000 jmp ProfUIS287u!CExtNcFrameImpl__NcFrameImpl_PreWindowProc+0x3898 (0122fb98)
0122d938 8b5500 mov edx,[ebp]
0122d93b 8b4240 mov eax,[edx+0x40]
0122d93e 8bcd mov ecx,ebp
0122d940 ffd0 call eax
0122d942 84c0 test al,al
0122d944 0f854c220000 jne ProfUIS287u!CExtNcFrameImpl__NcFrameImpl_PreWindowProc+0x3896 (0122fb96)
0122d94a 8b5500 mov edx,[ebp]
0122d94d 8b4248 mov eax,[edx+0x48]
*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\WinSxS\x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_b77cec8e\MFC80U.DLL -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for X:\transit_nxt\bin\termstarnxt.exe -
ChildEBP RetAddr Args to Child
00c1bf14 782e81ec 00000000 00000011 00000000 ProfUIS287u!CExtNcFrameImpl__NcFrameImpl_PreWindowProc+0x162b
00531a3c 004f0814 004f07c6 004f0784 004f0736 MFC80U!Ordinal3781+0x8ec
00424130 f5e90000 ccfffff7 cccccccc ff50018b termstarnxt!ToolbarServerBase__Release+0xc5df4
0144e981 33000055 33000056 33000057 33000058 0xf5e90000
33000054 00000000 00000000 00000000 00000000 0x33000055
*----> Raw Stack Dump <----*
0000000000c1b1ec f6 0d 78 00 74 b2 c1 00 - fd 68 5e c4 d0 bd c1 00 ..x.t....hˆ.....
0000000000c1b1fc 14 bf c1 00 00 00 00 00 - f8 b6 c1 00 38 60 46 00 ............8`F.
0000000000c1b20c 00 00 00 00 38 b4 c1 00 - d0 bd c1 00 ff ff ff ff ....8...........
0000000000c1b21c 72 b3 37 7e 5c b2 c1 00 - 0a 3c 37 7e f6 0d 78 00 r.7~\....<7~..x.
0000000000c1b22c 03 00 00 00 00 00 00 00 - 03 00 16 00 00 00 00 00 ................
0000000000c1b23c 03 00 16 00 50 8c 66 02 - f6 0d 78 00 70 cf 20 01 ....P.f...x.p. .
0000000000c1b24c 03 00 16 00 03 00 00 00 - 1e 00 00 00 03 00 00 00 ................
0000000000c1b25c 02 00 00 00 78 01 06 00 - 30 b3 c1 00 81 09 92 7c ....x...0......|
0000000000c1b26c 08 06 06 00 5d 00 92 7c - 00 00 00 00 00 00 00 00 ....]..|........
0000000000c1b27c 00 00 00 00 00 00 00 00 - fc b2 c1 00 50 be 09 00 ............P...
0000000000c1b28c 40 06 06 00 03 00 00 00 - 04 00 00 00 03 00 00 00 @...............
0000000000c1b29c 02 00 00 00 86 10 92 7c - db 01 92 7c 78 01 06 00 .......|...|x...
0000000000c1b2ac b4 d1 fd 7f 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000c1b2bc 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000c1b2cc 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000000c1b2dc 04 0f 92 7c 86 10 92 7c - db 01 92 7c 00 00 00 00 ...|...|...|....
0000000000c1b2ec b4 d1 fd 7f 54 b5 c1 00 - 64 b3 c1 00 40 b3 c1 00 ....T...d...@...
0000000000c1b2fc 30 b3 c1 00 78 01 06 00 - 03 00 05 00 d0 c4 09 00 0...x...........
0000000000c1b30c 1f f9 39 7e 00 00 00 00 - 00 00 05 00 00 d0 fd 7f ..9~............
0000000000c1b31c 78 01 06 00 34 00 00 00 - 00 c5 09 00 64 b3 c1 00 x...4.......d...
*----> Statusabbild für Threadkennung 0x14a8 <----*
eax=77dc848a ebx=03c4fed0 ecx=00000000 edx=00000011 esi=00000000 edi=7ffde000
eip=7c91e514 esp=03c4fea8 ebp=03c4ff44 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\ntdll.dll -
Funktion: ntdll!KiFastSystemCallRet
7c91e4fa e829000000 call ntdll!RtlRaiseException (7c91e528)
7c91e4ff 8b0424 mov eax,[esp]
7c91e502 8be5 mov esp,ebp
7c91e504 5d pop ebp
7c91e505 c3 ret
7c91e506 8da42400000000 lea esp,[esp]
7c91e50d 8d4900 lea ecx,[ecx]
ntdll!KiFastSystemCall:
7c91e510 8bd4 mov edx,esp
7c91e512 0f34 sysenter
ntdll!KiFastSystemCallRet:
7c91e514 c3 ret
7c91e515 8da42400000000 lea esp,[esp]
7c91e51c 8d642400 lea esp,[esp]
ntdll!KiIntSystemCall:
7c91e520 8d542408 lea edx,[esp+0x8]
7c91e524 cd2e int 2e
7c91e526 c3 ret
7c91e527 90 nop
ntdll!RtlRaiseException:
7c91e528 55 push ebp
7c91e529 8bec mov ebp,esp
*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\ADVAPI32.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\kernel32.dll -
ChildEBP RetAddr Args to Child
03c4ff44 77dc8631 00000002 03c4ff6c 00000000 ntdll!KiFastSystemCallRet
03c4ffb4 7c80b729 00000000 00000000 77dc8ae4 ADVAPI32!WmiFreeBuffer+0x24e
03c4ffec 00000000 77dc848a 00000000 00000000 kernel32!GetModuleFileNameA+0x1ba
*----> Raw Stack Dump <----*
0000000003c4fea8 4a df 91 7c 90 95 80 7c - 02 00 00 00 d0 fe c4 03 J..|...|........
0000000003c4feb8 01 00 00 00 01 00 00 00 - 04 ff c4 03 e0 2e 75 03 ..............u.
0000000003c4fec8 60 66 e1 77 00 10 00 00 - 94 01 00 00 a0 01 00 00 `f.w............
0000000003c4fed8 c0 fe c4 03 a0 bc 74 ad - dc ff c4 03 d8 9a 83 7c ......t........|
0000000003c4fee8 50 0b 81 7c 00 10 00 00 - 14 00 00 00 01 00 00 00 P..|............
0000000003c4fef8 40 22 08 00 00 00 00 00 - 00 00 00 00 00 a2 2f 4d @"............/M
0000000003c4ff08 ff ff ff ff 00 10 00 00 - 00 e0 fd 7f 00 b0 fd 7f ................
0000000003c4ff18 dc ff c4 03 04 ff c4 03 - d0 fe c4 03 06 00 00 00 ................
0000000003c4ff28 02 00 00 00 c4 fe c4 03 - 06 00 00 00 dc ff c4 03 ................
0000000003c4ff38 d8 9a 83 7c 80 96 80 7c - 00 00 00 00 b4 ff c4 03 ...|...|........
0000000003c4ff48 31 86 dc 77 02 00 00 00 - 6c ff c4 03 00 00 00 00 1..w....l.......
0000000003c4ff58 e0 93 04 00 01 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000003c4ff68 e4 8a dc 77 94 01 00 00 - a0 01 00 00 00 10 00 00 ...w............
0000000003c4ff78 e0 2e 75 03 00 00 00 00 - 00 10 00 00 e8 3e 75 03 ..u..........>u.
0000000003c4ff88 00 67 e1 77 28 00 00 00 - e0 66 e1 77 00 10 00 00 .g.w(....f.w....
0000000003c4ff98 00 00 00 00 00 67 e1 77 - e0 2e 75 03 e0 66 e1 77 .....g.w..u..f.w
0000000003c4ffa8 e5 03 00 00 00 10 00 00 - e8 3e 75 03 ec ff c4 03 .........>u.....
0000000003c4ffb8 29 b7 80 7c 00 00 00 00 - 00 00 00 00 e4 8a dc 77 )..|...........w
0000000003c4ffc8 00 00 00 00 00 b0 fd 7f - 00 a6 6d 8a c0 ff c4 03 ..........m.....
0000000003c4ffd8 50 95 87 85 ff ff ff ff - d8 9a 83 7c 30 b7 80 7c P..........|0..|
*----> Statusabbild für Threadkennung 0x1778 <----*
eax=00000000 ebx=00000000 ecx=000934d8 edx=ffffffff esi=000632c8 edi=00000100
eip=7c91e514 esp=0485fe18 ebp=0485ff80 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
Funktion: ntdll!KiFastSystemCallRet
7c91e4fa e829000000 call ntdll!RtlRaiseException (7c91e528)
7c91e4ff 8b0424 mov eax,[esp]
7c91e502 8be5 mov esp,ebp
7c91e504 5d pop ebp
7c91e505 c3 ret
7c91e506 8da42400000000 lea esp,[esp]
7c91e50d 8d4900 lea ecx,[ecx]
ntdll!KiFastSystemCall:
7c91e510 8bd4 mov edx,esp
7c91e512 0f34 sysenter
ntdll!KiFastSystemCallRet:
7c91e514 c3 ret
7c91e515 8da42400000000 lea esp,[esp]
7c91e51c 8d642400 lea esp,[esp]
ntdll!KiIntSystemCall:
7c91e520 8d542408 lea edx,[esp+0x8]
7c91e524 cd2e int 2e
7c91e526 c3 ret
7c91e527 90 nop
ntdll!RtlRaiseException:
7c91e528 55 push ebp
7c91e529 8bec mov ebp,esp
*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\RPCRT4.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0485ff80 77e56caf 0485ffa8 77e56ad1 000632c8 ntdll!KiFastSystemCallRet
0485ff88 77e56ad1 000632c8 00086db8 00c1d974 RPCRT4!I_RpcBCacheFree+0x61c
0485ffa8 77e56c97 0008ddb0 0485ffec 7c80b729 RPCRT4!I_RpcBCacheFree+0x43e
0485ffb4 7c80b729 000934d8 00086db8 00c1d974 RPCRT4!I_RpcBCacheFree+0x604
0485ffec 00000000 77e56c7d 000934d8 00000000 kernel32!GetModuleFileNameA+0x1ba
*----> Raw Stack Dump <----*
000000000485fe18 aa da 91 7c e3 65 e5 77 - b0 02 00 00 74 ff 85 04 ...|.e.w....t...
000000000485fe28 00 00 00 00 e0 67 09 00 - 50 ff 85 04 a8 0c 34 b8 .....g..P.....4.
000000000485fe38 20 01 34 b8 33 34 50 80 - bc 6d 32 85 78 6b 32 85 .4.34P..m2.xk2.
000000000485fe48 00 66 6e 8a 38 f5 df ff - 34 59 54 80 00 00 00 00 .fn.8...4YT.....
000000000485fe58 05 d1 4f 80 bc 6d 32 85 - 78 6b 32 85 60 66 6e 8a ..O..m2.xk2.`fn.
000000000485fe68 94 08 5d 80 00 00 00 00 - 30 88 6e 80 00 89 6e 80 ..].....0.n...n.
000000000485fe78 47 90 8b 03 00 00 00 00 - 00 00 00 00 01 00 00 00 G...............
000000000485fe88 ff 0f 1f 00 ff 03 1f 00 - ff 0f 1f 00 00 00 00 00 ................
000000000485fe98 00 00 00 00 60 6b 32 85 - 43 8d 6e 80 28 ec 11 a9 ....`k2.C.n.(...
000000000485fea8 27 84 6e 80 00 0d db ba - 00 00 00 00 a8 00 00 00 ’.n.............
000000000485feb8 d0 6a 6e 8a 60 6b 32 85 - 5c 6c 6e 8a c8 eb 11 a9 .jn.`k2.\ln.....
000000000485fec8 56 ca 5b 80 78 6b 32 85 - 3c 1a 00 00 41 b2 4f 80 V.[.xk2.<...A.O.
000000000485fed8 20 f1 df ff 00 01 00 00 - 00 00 00 00 00 00 00 00 ...............
000000000485fee8 00 00 00 00 1f 00 00 00 - ff ff ff ff 40 05 35 b8 ............@.5.
000000000485fef8 00 00 00 00 10 84 6e 80 - 34 39 70 85 28 ec 11 a9 ......n.49p.(...
000000000485ff08 00 00 00 00 27 84 6e 80 - 08 00 00 00 46 02 00 00 ....’.n.....F...
000000000485ff18 72 38 50 80 08 38 70 85 - 98 37 70 85 78 b0 4f 80 r8P..8p..7p.x.O.
000000000485ff28 04 39 70 85 80 ff 85 04 - 85 d1 e5 77 48 ff 85 04 .9p........wH...
000000000485ff38 95 d1 e5 77 e0 10 91 7c - 40 2f 09 00 d8 34 09 00 ...w...|@/...4..
000000000485ff48 00 a2 2f 4d ff ff ff ff - 00 5d 1e ee ff ff ff ff ../M.....]......
*----> Statusabbild für Threadkennung 0x354 <----*
eax=774ce4df ebx=00007530 ecx=7ffde000 edx=00000000 esi=00000000 edi=04c5ff50
eip=7c91e514 esp=04c5ff20 ebp=04c5ff78 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206
Funktion: ntdll!KiFastSystemCallRet
7c91e4fa e829000000 call ntdll!RtlRaiseException (7c91e528)
7c91e4ff 8b0424 mov eax,[esp]
7c91e502 8be5 mov esp,ebp
7c91e504 5d pop ebp
7c91e505 c3 ret
7c91e506 8da42400000000 lea esp,[esp]
7c91e50d 8d4900 lea ecx,[ecx]
ntdll!KiFastSystemCall:
7c91e510 8bd4 mov edx,esp
7c91e512 0f34 sysenter
ntdll!KiFastSystemCallRet:
7c91e514 c3 ret
7c91e515 8da42400000000 lea esp,[esp]
7c91e51c 8d642400 lea esp,[esp]
ntdll!KiIntSystemCall:
7c91e520 8d542408 lea edx,[esp+0x8]
7c91e524 cd2e int 2e
7c91e526 c3 ret
7c91e527 90 nop
ntdll!RtlRaiseException:
7c91e528 55 push ebp
7c91e529 8bec mov ebp,esp
*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINNT\system32\ole32.dll -
ChildEBP RetAddr Args to Child
04c5ff78 7c802455 0000ea60 00000000 04c5ffb4 ntdll!KiFastSystemCallRet
04c5ff88 774ce3d3 0000ea60 00096c18 774ce492 kernel32!Sleep+0xf
04c5ffb4 7c80b729 00096c18 7c920435 7c92043e ole32!StringFromGUID2+0x51d
04c5ffec 00000000 774ce4df 00096c18 00000000 kernel32!GetModuleFileNameA+0x1ba
*----> Raw Stack Dump <----*
0000000004c5ff20 1a d2 91 7c f1 23 80 7c - 00 00 00 00 50 ff c5 04 ...|.#.|....P...
0000000004c5ff30 50 25 80 7c f8 7d 5d 77 - 30 75 00 00 14 00 00 00 P%.|.}]w0u......
0000000004c5ff40 01 00 00 00 00 00 00 00 - 00 00 00 00 10 00 00 00 ................
0000000004c5ff50 00 ba 3c dc ff ff ff ff - 10 d1 4b 77 50 ff c5 04 ..<.......KwP...
0000000004c5ff60 30 ff c5 04 f0 59 06 00 - dc ff c5 04 d8 9a 83 7c 0....Y.........|
0000000004c5ff70 60 24 80 7c 00 00 00 00 - 88 ff c5 04 55 24 80 7c `$.|........U$.|
0000000004c5ff80 60 ea 00 00 00 00 00 00 - b4 ff c5 04 d3 e3 4c 77 `.............Lw
0000000004c5ff90 60 ea 00 00 18 6c 09 00 - 92 e4 4c 77 00 00 00 00 `....l....Lw....
0000000004c5ffa0 35 04 92 7c 18 6c 09 00 - 00 00 4b 77 fa e4 4c 77 5..|.l....Kw..Lw
0000000004c5ffb0 3e 04 92 7c ec ff c5 04 - 29 b7 80 7c 18 6c 09 00 >..|....)..|.l..
0000000004c5ffc0 35 04 92 7c 3e 04 92 7c - 18 6c 09 00 00 a0 fd 7f 5..|>..|.l......
0000000004c5ffd0 00 06 6e 8a c0 ff c5 04 - 28 88 0b 86 ff ff ff ff ..n.....(.......
0000000004c5ffe0 d8 9a 83 7c 30 b7 80 7c - 00 00 00 00 00 00 00 00 ...|0..|........
0000000004c5fff0 00 00 00 00 df e4 4c 77 - 18 6c 09 00 00 00 00 00 ......Lw.l......
0000000004c60000 41 63 74 78 20 00 00 00 - 01 00 00 00 10 07 00 00 Actx ...........
0000000004c60010 7c 00 00 00 00 00 00 00 - 20 00 00 00 00 00 00 00 |....... .......
0000000004c60020 14 00 00 00 01 00 00 00 - 03 00 00 00 34 00 00 00 ............4...
0000000004c60030 ac 00 00 00 01 00 00 00 - 00 00 00 00 00 00 00 00 ................
0000000004c60040 00 00 00 00 00 00 00 00 - 00 00 00 00 02 00 00 00 ................
0000000004c60050 00 00 00 00 00 00 00 00 - 00 00 00 00 64 01 00 00 ............d...
=
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Oliver Rau
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Dec 6, 2011 - 2:18 AM
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Sorry for pushing this issue, but our customer is urgently waiting for a solution ... Thanks in advance, Martin
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