Forum

I wrote 2 letters on this theme to support, but got no answer.


I bought 2.43 about 2 month ago with a 90 day support and I can’t download 2.50,
there is a lock icon 

and "For registered customers only (please log in first)" though I am logged in.



I need 2.50, help me!!!

We sent the ftp information to you, but it seems there are some problems with your e-mail server:

*************************************************
Delivery failed 3 attempts: trofimov_alex@mail333.com

SMTP connection failed
*************************************************
Do you have some other e-mail address?

It’s really strange. A’ve got notifications about new forum messages on e-mail trofimov_alex@mail333.com, so it works.

Try trofimovalexander@yandex.ru

We’ve just sent it to your new address via our e-mail server and via gmail.

We have just found out that you made the purchase at www.componentsource.com, which is our official reseller. So, you can download Prof-UIS 2.51 from their website. Or please drop us a line so we can tell you how to download the library from our ftp site for registered users.

I sent you a letter, but I don’t know will you recieve it or not :(

So pls tell me how to download 2.51 from ftp site by my e’mail - trofimov_alex@mail333.com

Thanks a lot!

We have not received any e-mail from you, otherwise, we would have certainly replied. At the first glance, you have several orders that have the pending status, none of them are processed and hence your tech support subscription is off. Please contact us at support@prof-uis.com. The alternative way of contacting us is profuis@gmail.com. So, please contact us again so we can figure out what’s wrong.

Your payment system did not accepted my credit card, so i bought PROF-UIS through internet shop (i dont’t remember exactly wich one, maybe www.download-by.net). What should I do to get 2.51?